Comments on: Tesco is disappointing in its adoption of 404 pages http://www.testing-web-sites.co.uk/2010/01/16/tesco-is-disappointing-in-its-adoption-of-404-pages/ Advice for project managers and Internet professionals who need to test websites Thu, 02 Feb 2012 17:42:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: admin http://www.testing-web-sites.co.uk/2010/01/16/tesco-is-disappointing-in-its-adoption-of-404-pages/#comment-5913 admin Tue, 23 Nov 2010 20:46:34 +0000 http://www.testing-web-sites.co.uk/?p=235#comment-5913 Hello Dean, Thanks for the comment and for letting me know the improvements you are making to the Nutricentre 404 page. The 404 error page is still quite hard to work out what is going on so the styling work you mention would help to make it a bit more clear to users. Plus, I found the custom 404 page only displayed when typing in a URL such as: http://www.nutricentre.com/testing.aspx Which redirects me to: http://www.nutricentre.com/PageNotFound.aspx?aspxerrorpath=/testing.aspx If I try typing in a URL such as: http://www.nutricentre.com/testing The server default page still displays so all possibilities are not being captured here. Similarly, if someone just misses off .aspx and tries going to: http://www.nutricentre.com/bestsellers They will get the not so helpful or nice to look at server default page. Hello Dean,

Thanks for the comment and for letting me know the improvements you are making to the Nutricentre 404 page.

The 404 error page is still quite hard to work out what is going on so the styling work you mention would help to make it a bit more clear to users.

Plus, I found the custom 404 page only displayed when typing in a URL such as:

http://www.nutricentre.com/testing.aspx

Which redirects me to:

http://www.nutricentre.com/PageNotFound.aspx?aspxerrorpath=/testing.aspx

If I try typing in a URL such as:

http://www.nutricentre.com/testing

The server default page still displays so all possibilities are not being captured here.

Similarly, if someone just misses off .aspx and tries going to:

http://www.nutricentre.com/bestsellers

They will get the not so helpful or nice to look at server default page.

]]> By: Dean http://www.testing-web-sites.co.uk/2010/01/16/tesco-is-disappointing-in-its-adoption-of-404-pages/#comment-5868 Dean Mon, 22 Nov 2010 11:52:56 +0000 http://www.testing-web-sites.co.uk/?p=235#comment-5868 Hi we have now built our 404 error page (though still some styling work to be done!) It now not only allows you to go back to the homepage but also has a predictive search based on the incorrect url. THanks Dean Hi we have now built our 404 error page (though still some styling work to be done!)

It now not only allows you to go back to the homepage but also has a predictive search based on the incorrect url.

THanks

Dean

]]> By: kitchenaid ksm150pswh http://www.testing-web-sites.co.uk/2010/01/16/tesco-is-disappointing-in-its-adoption-of-404-pages/#comment-4828 kitchenaid ksm150pswh Mon, 18 Oct 2010 18:18:03 +0000 http://www.testing-web-sites.co.uk/?p=235#comment-4828 My experience of shopping online with Tesco, on the rare occasions I have done so has been pretty good. Good reply from the admin guy from TEsco, Tom, it shows really good customer care. Thumbs up Tesco.! My experience of shopping online with Tesco, on the rare occasions I have done so has been pretty good. Good reply from the admin guy from TEsco, Tom, it shows really good customer care. Thumbs up Tesco.!

]]> By: Helen Catterall http://www.testing-web-sites.co.uk/2010/01/16/tesco-is-disappointing-in-its-adoption-of-404-pages/#comment-4592 Helen Catterall Sun, 10 Oct 2010 21:26:08 +0000 http://www.testing-web-sites.co.uk/?p=235#comment-4592 This news does, and doesn't, surprise me. Tesco should really know better, although I see that subsequent comment suggest extenuating circumstances. However, they are in good (or bad) company, depending upon how you look at it. Check out the Littlewoods website, littlewoods.com, which doesn't even have a basic 301 re-direct in place and you end up with an error page if you enter the website is the address bar without the 'www'. The words error and schoolboy sping to mind... This news does, and doesn’t, surprise me. Tesco should really know better, although I see that subsequent comment suggest extenuating circumstances. However, they are in good (or bad) company, depending upon how you look at it. Check out the Littlewoods website, littlewoods.com, which doesn’t even have a basic 301 re-direct in place and you end up with an error page if you enter the website is the address bar without the ‘www’. The words error and schoolboy sping to mind…

]]> By: admin http://www.testing-web-sites.co.uk/2010/01/16/tesco-is-disappointing-in-its-adoption-of-404-pages/#comment-1891 admin Thu, 11 Mar 2010 14:14:56 +0000 http://www.testing-web-sites.co.uk/?p=235#comment-1891 Hello Dean, Thanks for your comments and for letting me know about your site relaunch coming soon. I hope it all goes well and I look forward to having a good look around once the new website is finished. Many thanks again for taking the 404 error pages into account with your site redesign and I'm sure you will get it sorted. Kind regards, Tom Hello Dean,

Thanks for your comments and for letting me know about your site relaunch coming soon.

I hope it all goes well and I look forward to having a good look around once the new website is finished.

Many thanks again for taking the 404 error pages into account with your site redesign and I’m sure you will get it sorted.

Kind regards,

Tom

]]> By: Dean http://www.testing-web-sites.co.uk/2010/01/16/tesco-is-disappointing-in-its-adoption-of-404-pages/#comment-1886 Dean Wed, 10 Mar 2010 15:46:59 +0000 http://www.testing-web-sites.co.uk/?p=235#comment-1886 Hi Thanks for the write up on our (The Nutri Centre) 404 error pages. Were currently in the process of upgrading our site and when the site is relaunched the 404 error pages will be changed. If a customer on our site tries to access a pagename that doesn't exist, they will be presented with a customised 404 page that will inherit the look and feel of our homepage. This page will also be configured to recommend pages on your site based on the incorrect address the customer tried to go to. This can help cut down on abandons and customer frustration. Many thanks! Dean Hi

Thanks for the write up on our (The Nutri Centre) 404 error pages. Were currently in the process of upgrading our site and when the site is relaunched the 404 error pages will be changed.

If a customer on our site tries to access a pagename that doesn’t exist, they will be presented with a customised 404 page that will inherit the look and feel of our homepage. This page will also be configured to recommend pages on your site based on the incorrect address the customer tried to go to. This can help cut down on abandons and customer frustration.

Many thanks!

Dean

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