Mouseflow have a new featured called Feedback. This allows you to create custom, interactive surveys that can target a specific audience and ask them what is wrong or frustrating from their perspective.
Feedback is really quick to set up and create feedback campaigns that deliver results in seconds.
Need to understand why people abandon your checkout? You can ask them with the Feedback feature.
You can customize the questions, appearance, placement, and choose from tons of smart trigger options.
You can also playback the recordings when users leave feedback for full context to make razor-sharp reports and informed decisions.
Have a look at Mouseflow for more details.